Friday, 7 September 2012
A day out with my daughter
I took leave from work today to spend some time with my Number 3 - as this week is a school recess in Singapore. It is nice to have some 'exclusive time' with my daughter. [the children grow up so fast that I thought I better 'catch' more of them before these younger days zoom by]. we had lunch at an unusual place - KFC. it turned out to be quite an experience for me. [I urge readers to resist laughing at me at this point. Fastfood is rather unusual for my family, especially for me].
I queued up for the food. The first surprise was a sign displayed on the counter that read "This counter is served by a deaf crew ...". That was the first time I saw a sign like this in Singapore. "how do I communicate my order?" I wondered. When it came to my turn, I was a little nervous, compounded by the fact that mine was not the straightforward type of order - I wanted to replace a drink in the combo set, include a burger that is not part of a set, and do a egg tart add-on for the set. Well, as it turned out, a few finger swishing and hand waving did the job for her quite easily, and correctly done too.
Still feeling rather amused, I returned to my seat and related the experience to my daughter. Before I could tell the whole story, another service staff came by with the egg tart - for delivery as I was told that it would be delayed.I told her that another burger was outstanding and needed to be delivered too. She seemed tom understand what i was asking, but from her facial expressions and bodily movements, it was clear to me that she could be easily labelled as 'cognitively challenged'. For me, I was won over by her ready smile and obliging charm.
I was impressed with KFC - the management is open-hearted enough to take in among their ranks people whom others might have regarded as 'incapable'. Based on my experience today, they were anything but a liability - contributing in a productive way to the normal functioning of the outlet, not to mention raising the image of the entire organization.
This experience served as a nice conversation piece with my daughter throughout my entire KFC lunch. I believed the experience and my reflections about it might be educational for her. I hoped she began to see that life is not merely about forging ahead amidst a competitive environment. It is also about looking around to help and appreciate others who may not be able to compete within the same arena as us - is, an important part of learning to be human. I believe a key defining attribute of a human is that of sensitivity to fellow humankind. [as an add on to this story, I realize that my daughter wrote about this exact same encounter too. She is willing to share it - I will include hers in a separate blog piece after this].
Somehow, i felt hope for Singapore. If KFC can do it, so can Singapore. [well, the burger arrived 15 min later, but still with a smile. This seriously challenges the claim of FASTfood. But somehow, it did not bother me one bit]
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